Equipment Help Desk

Native Mobile Application — Interactive User Guide, Tech Support & Service Platform

Hog Technologies manufactures the world’s most advanced pavement marking removal, surface preparation, and grinding equipment. Operators in the field need fast, reliable access to operational guidance, safety procedures, and technical support — often in environments with limited connectivity and high-stakes safety requirements.

This proposal outlines the development of a native mobile application for iOS and Android that serves as a comprehensive equipment help desk — delivering video-guided instructions, safety procedures, multilingual support, and direct communication with the technical support team.

Prepared: April 2026 Status: CONFIDENTIAL

Key Deliverables

Version 1 — Native App & Admin Backend V1

Deliverable	Details
Native Mobile App	React Native app for iOS and Android, distributed via App Store and Google Play
Admin Backend	Web-based dashboard for content, user, and support management
Chat Integration	Integration with existing Hog Technologies support platform
Photo/Video Upload	Capture and send media directly from device camera for remote diagnosis
Click-to-Call	One-tap calling with department routing (Main, Parts, Service, Emergency)
Multilingual Support	English, Spanish, and French language support

Version 2 — Video Infrastructure & Offline V2

Deliverable	Details
Selective Offline Download	Operators choose which guides, videos, and manuals to store locally on-device
HeyGen Video Translation	Dynamic video dubbing with lip-sync into Spanish and French using HeyGen API
CDN Video Network	Global content delivery network for fast, reliable video streaming
Adaptive Bitrate Streaming	Automatic video quality adjustment based on connection speed with chunk caching for smooth playback

Application Screens

Screenshots from the interactive prototype, rendered inside an iPhone 17 Pro device frame.

Secure Operator Login

Operators authenticate with Employee ID or email. Features “Remember device”, language selection, and an emergency safety hotline link.

Equipment Selection

Visual equipment catalog organized by category tabs (Stripe Hogs, Grinders & Rumblers). Each card shows the product photo, model name, and key specs.

Video Guide & Instructions

Each equipment guide pairs a video walkthrough with collapsible step-by-step instructions. Steps are color-coded: gold for procedures, red for safety warnings, green for pro tips, blue for notes.

Live Chat with Tech Support

Real-time chat with tech support. Operators can describe issues via text and attach photos or video directly from their device camera — critical for remote diagnosis.

Call Tech Support

One-tap calling to support departments. Main line, Parts, Service & Warranty, and Emergency/Safety. Includes schedule callback option.

Admin Backend System

A web-based admin dashboard gives the Hog Technologies team full control over app content and support operations. No technical expertise required for day-to-day management.

Module	Description
Content Manager	Add/edit equipment guides, videos, and step-by-step instructions. Manage translations.
User Management	Create operator accounts, set role-based permissions, track activity.
Chat & Tickets	View/respond to live chats. Route tickets. Access history with attachments.
Analytics	Track usage, popular guides, chat volume, call metrics. Export reports.
Push Notifications	Send safety bulletins, new guide alerts, maintenance reminders.
Language Manager	Add/update translations. Preview before publishing.

Technology Stack

Component	Technology
Mobile Framework	React Native (iOS + Android)	V1
Backend API	Node.js with Express or NestJS	V1
Database	PostgreSQL + S3-compatible media storage	V1
Chat Integration	Integration with existing Hog Technologies chat platform	V1
Video Embedding	3rd party platform embed (Vimeo, Wistia, or YouTube)	V1
Authentication	JWT-based with optional SSO	V1
Admin Dashboard	React web app with role-based access	V1
Hosting	AWS cloud with auto-scaling	V1
AI Video Translation	HeyGen API for dynamic dubbing and lip-sync in Spanish & French	V2
Video CDN	CDN with adaptive bitrate streaming (HLS/DASH)	V2
Offline Storage	On-device content caching with selective sync	V2

Project Timeline

Version 1 — Native App V1

4–6 month timeline in five phases, each with defined deliverables and a client review checkpoint.

Discovery & Design

Weeks 1–3

Stakeholder interviews and requirements finalization
Content audit of existing documentation and videos
UX/UI design and high-fidelity mockups
Backend data model and API specification
Client review and design sign-off

Core Development

Weeks 4–9

React Native app scaffolding and navigation
Secure authentication with employee directory
Equipment catalog with category filtering and search
Video embedding with thumbnail preview
Step-by-step guide engine with color-coded cards
Admin backend: content management module
Mid-project demo and feedback

Communication Features

Weeks 10–14

Chat system integration with existing platform
Photo/video capture and upload from device
Click-to-call with department routing
Push notifications for safety alerts
Multilingual support engine
Admin backend: chat management, users, analytics

Testing & Refinement

Weeks 15–19

QA across iOS and Android devices
Field testing with select operators
Performance optimization
Accessibility and security audits
App Store and Play Store submission prep
Final client acceptance testing

Launch & Deployment

Weeks 20–24

App Store and Play Store submission and approval
Production backend deployment
SSL certificate and security configuration
User acceptance testing with pilot operator group
Operator onboarding documentation and training
30-day post-launch monitoring and bug-fix window

Version 2 — Video & Offline V2

V2 timeline and phases defined after V1 launch, based on usage data and operator feedback.

Video Infrastructure

Post V1 Launch

CDN setup and video transcoding pipeline
Adaptive bitrate streaming (HLS/DASH) with quality auto-switching
Chunk-based caching for smooth playback on variable connections
HeyGen API integration for dynamic video translation and lip-sync (Spanish, French)

Offline & Sync

Post V1 Launch

Selective content download manager (guides, videos, PDFs)
On-device storage management with usage tracking
Automatic sync when connectivity is restored
Version management for downloaded content updates

Investment

Combined Project Investment

$30,000 – $37,000

Across two versioned releases • Final quote after discovery phase

Version 1

Native App + Admin Backend

$20,000 – $25,000

Full native mobile app (iOS + Android), admin dashboard, chat integration, multilingual support, and all V1 features. 4–6 month delivery.

Version 2

Video Infrastructure & Offline

$10,000 – $12,000

HeyGen video translation with lip-sync, CDN with adaptive bitrate streaming, chunk caching, and selective offline download. Scoped after V1 launch.

What’s Included — V1

Component	Scope
UX/UI Design & Prototyping	High-fidelity mockups, interactive prototype, design system, and brand-aligned visual identity for all screens
Native App Development	React Native app for iOS and Android. Equipment catalog, video-guided instructions, multilingual interface, and all user-facing features
Admin Backend Dashboard	Web-based CMS for equipment guides, user accounts, analytics, push notifications, and language management
Chat System Integration	Integration with Hog Technologies’ existing chat/support platform including photo and video upload
App Store Deployment	Apple App Store and Google Play Store submission, configuration, and launch

What’s Included — V2

Component	Scope
HeyGen Video Translation	API integration for dynamic dubbing and lip-sync of equipment videos into Spanish and French, with admin controls for managing translated versions
CDN & Streaming	Video CDN deployment, adaptive bitrate transcoding (HLS/DASH), connection-based quality switching, chunk caching layer
Offline Download System	Selective content download manager, on-device storage, automatic sync on reconnect, version management

V1 Payment Schedule

30%

Deposit

Signed agreement

30%

Mid-Project

Design + core dev complete

30%

Pre-Launch

Acceptance testing passed

10%

Final

Launch + 30-day warranty

V2 payment schedule will be defined in a separate statement of work after V1 launch.

Third-Party Costs (Not Included)

Item	Est. Cost
Apple Developer Program account	$99/year
Google Play Developer account	$25 one-time
Video hosting platform (Vimeo Pro, Wistia, or YouTube)	Varies
HeyGen API usage — video translation (V2)	Usage-based pricing
CDN / video streaming service (V2)	Usage-based pricing
Chat platform subscription (Intercom, Zendesk, etc.)	Varies
Cloud hosting / infrastructure (AWS)	$50–200/mo
Domain and SSL certificate	Varies
Content creation (video production, translations)	Varies

Version 2: Video & Offline Detail

V1 delivers the full native app experience. Version 2 adds multilingual video translation, enterprise-grade streaming infrastructure, and offline capability for field operators.

HeyGen Video Translation & Lip-Sync

Existing English-language equipment videos are dynamically translated into Spanish and French using the HeyGen API. The original speaker’s lip movements are synced to the dubbed audio, delivering a natural viewing experience in each language without the cost of re-shooting content. Translated videos are managed through the admin backend alongside the originals.

Adaptive Bitrate Streaming

Video content is delivered via CDN with HLS/DASH adaptive streaming. The player automatically adjusts quality based on the operator’s connection speed, with small chunk temporary caching to ensure smooth playback even on variable cellular connections in the field.

Selective Offline Download

Operators working in remote areas can select which content to store locally: specific equipment guides, operation and safety videos, PDF manuals, and step-by-step instruction sets. Downloaded content syncs automatically when a connection is restored, with storage management and version tracking built in.

V2 scope and timeline will be finalized after V1 launch, based on real-world usage data, operator feedback, and a full requirements assessment. The V1 architecture is designed with V2 migration in mind — the backend API, content structure, and admin system carry forward without rework.

We look forward to partnering with Hog Technologies to build a best-in-class field support platform that keeps your operators safe, informed, and productive.